Got questions? We've got answers.

The cost is based on the breed of the dog, what you want done, the condition of the coat, and the pet's behavior. All pets are different. We have had multiple dogs of the same breed who are vastly different in size, coat and temperament. As hard as you try to describe your dog, their hair, their behavior and what you want done over the phone, without seeing your dog or meeting your dog, we cannot give you an exact price over the phone — only an approximation.

A groom can take anywhere from 2–4 hours for one dog. A family with multiple dogs can take longer. This is mainly to get in as many dogs safely into a day and to give the most attention to your pet. I am also a firm believer in down time for your dog. Most dogs don't love the groomer. By giving them a break after the bath and blow dry, they are able to relax a bit and make the grooming session more enjoyable. Factors that affect time: hair type, type of haircut, matting, and the comfort level of the dog.

ALL of them! Even short coated breeds like labs and pitbulls benefit from a good bath and brush out. Grooming does not always mean a haircut. A groom includes bath, nails, ears, sanitary trimming, anal gland expression (if needed), a full brush out, and a haircut if requested.

At this time, we do not unfortunately. We highly recommend Cosmic Cuts and Colors, a mobile grooming salon! Whitney and Courtney would love to take care of your cat — give them a call at 262-224-5959.

To maintain a proper and manageable coat, it is recommended that you have your dog groomed every 4–6 weeks. This is true for non-shedding breeds such as Poodles, Bichons, Shih Tzus, Lhasa Apsos, Terriers, etc. — their coats can easily become painfully matted if not properly maintained. Breeds with short, shedding coats can usually wait 8–12 weeks between grooming appointments, so long as they are brushed thoroughly at home.

A mat is a tangle of hair that cannot be brushed out. "My dog is matted but I don't want him shaved — why won't you brush him out?" Because it hurts a lot, and is not fair to the dog. Not only that, but it doesn't do any good. We will try our best to save as much of the coat as possible, and use a deep conditioner that works to detangle the hair. If the dog's hair is matted, the hair is already damaged and will not brush out to healthy looking or feeling hair. Please note there is an additional fee for working with a matted dog.

In the middle of a dog's nail is what is called the Quick — the blood vein that runs down the nail. There is only so short you can go before hitting that vein and causing bleeding. To get your dog's nails shorter over time, we recommend coming in more frequently for nail trims, up to weekly if needed.

We do not accept walk-ins. While we can normally get you in quickly for a nail trim, we do ask that you call before you leave the house to ensure you don't have to wait.

We ask for 24 hours notice for cancellations. Exceptions can be made, but frequent late cancellations will be charged a $20 cancellation fee and asked to pre-pay for their next appointment.

No. Pets are calmer and better behaved for grooming when the owner is not present. When the owner is present, the dog is so focused on them that it disrupts the grooming process — it's simply harder on the dog and the groomer. We use very sharp equipment around your pet's eyes and other sensitive areas, and a wiggling dog is a safety risk.

Your pet knows your smell, your voice, even the sound of your car. If you return while your pet is still being groomed, they can get very excited knowing you're nearby. A wiggly dog is the most difficult to groom and can lead to a poor haircut — or at worst, the dog being hurt.

We like to see new puppies in our shop as early as 8 weeks of age. It's never too early to get your dog accustomed to grooming. Your puppy's first visit will be short and simple — probably just a bath, blow-dry, nail clipping, and perhaps a little trimming around the face. We need to start very slow and sweet so as not to stress the little pup out or "turn them off" to the grooming process.

Yes. State law requires a rabies vaccination on all dogs. We also recommend DHLPP and bordatella vaccines.

Dogs shake for a number of reasons. Most of the time, they are "putting on a show" for mom and dad. Almost every dog I've worked on will shake and even cower when their owner is with them, but the second the owner leaves, they happily follow us back to the tub. Dogs prefer to stay with you and most aren't thrilled with the idea of a bath — they're just letting you know they'd rather go home and snuggle on the couch. This doesn't mean they aren't wonderful for grooming.

There are a number of things that can cause a dog to bite. They could have slept poorly. A car alarm a mile away can be enough to affect a dog's sensitive hearing. There could be another dog in the shop having a rough day. Your pup could be more tangled than normal and the process is more than they can handle that day. Whatever the reason, I'm not telling you to make you feel bad — I want to work together to have the best groom possible for your dog.